SELBRIN™ / HELP CENTER
Frequently Asked Questions
Answers about our collection, payments, shipping and after-sales assistance.
A little clarity makes shopping easier.
Open a question to see its answer. For help with a particular order, contact Customer Care and include your order number.
Products & Care
What does selbrin™ sell?
Our collection features vintage-inspired garden planters, vases, decorative lanterns, candle holders, botanical accents and farmhouse-style home décor.
Is every planter suitable for outdoor use?
Not necessarily. Check the individual product description for outdoor suitability, material, care and weather resistance.
Do all planters have drainage holes?
No. Drainage features vary by item. Check the product listing before planting; an inner pot or liner may be needed.
May I use real candles in a decorative lantern?
Only if the product instructions specifically permit real-flame use. Follow all safety warnings and never leave a burning candle unattended.
Will the product look exactly like the photograph?
Photography, lighting, screen settings, distressed finishes and ordinary material variation can affect appearance. Contact us if you need specific details.
How do I find measurements and care instructions?
Consult the product listing; provide the item name or link to Customer Care if a detail is unclear.
Orders & Payment
How do I place an order?
Choose an item and any available options, add it to the cart, review your address and total, and finish checkout.
Which payment methods are available?
The methods displayed at checkout are those available for your transaction. Availability can vary by country and checkout setup.
Which currency do you use?
The store currently displays prices in USD. Confirm the final checkout currency and amount before paying; your provider may charge conversion fees.
Can I change or cancel an order?
Contact service@selbrin.com promptly. Changes cannot be guaranteed once processing or dispatch starts.
Shipping & Delivery
How long does order processing take?
Our published policy states approximately 2–4 business days, or up to 5 business days during busy periods.
What is the shipping cost?
The published standard charge is $5.99 per order unless checkout shows another shipping offer. The final charge appears at checkout.
What are the transit estimates?
After dispatch: United States 10–15 business days; Canada, United Kingdom and Australia 11–16; other international destinations 15–20. Processing time is additional, and delivery dates are not guaranteed.
Will I receive tracking?
Tracking details are normally sent when available after dispatch. Carrier tracking may take approximately 1–3 business days to show its first movement.
What if a delivery is delayed or missing?
Email us with your order number and tracking information, if available, so we can review the delivery.
Returns & Refunds
Can I return a product?
Eligible return requests may be submitted within 30 days after delivery, subject to our policy and mandatory consumer rights.
How do I begin a return?
Contact Customer Care with your order number and reason, then wait for the approved return address and instructions.
Who pays for return shipping?
Customers generally cover shipping for approved change-of-mind returns unless applicable law or our instructions say otherwise. Confirmed problems attributable to us are handled under the applicable legal requirements.
When is my refund issued?
Approved refunds are generally issued to the original payment method within 5–10 business days after approval; the payment provider may need more time to post funds.
What if an item arrives damaged?
Contact us promptly with your order number and relevant photos where reasonably available. We will review the issue and explain the appropriate solution.
Customer Care & Privacy
How can I contact Customer Care?
Email service@selbrin.com or refer to the business telephone number on our Contact Us page.
How do I unsubscribe from promotions?
Use the unsubscribe link in an applicable promotional email. Necessary order-related messages may still be sent.
How do I submit a privacy request?
Email service@selbrin.com with “Privacy Request” in the subject line and explain the request.
The answers above summarize the store’s published information; the complete applicable policy and mandatory consumer rights govern your purchase.
OFFICIAL COMPANY INFORMATION
selbrin™
Business Category: Gardening & Home Décor
Legal Company: Shenzhen Yuehang Technology Co., Ltd.
Owner: Wu Fang
Official Website: selbrin.com
Email: service@selbrin.com
Phone: 0755-33947585
Business Address: Room B71, Dongfang Yayuan, Baomin 2nd Road, Chentian Community, Xixiang Subdistrict, Bao'an District, Shenzhen, China.