Processing Time

Please allow approximately 2–4 business days for normal order preparation. During holidays, promotions or other high-volume periods, processing may take up to 5 business days. Business days generally exclude weekends and applicable public holidays.

Estimated Transit Times

• United States: 10–15 business days.
• Canada, United Kingdom and Australia: 11–16 business days.
• Other international destinations: 15–20 business days.

These transit estimates begin after dispatch and are not guaranteed arrival dates. Add processing time to estimate the total delivery window.

Shipping Fee & Destinations

The published standard shipping fee is $5.99 per order unless a different shipping offer is displayed at checkout. Available delivery destinations and the actual order charge appear during checkout.

Fulfillment & Tracking

Products may be dispatched from our own or partner facilities, and items in a single order may arrive separately. Tracking information is normally sent to your checkout email when available. The carrier may need approximately 1–3 business days after dispatch to display the first movement.

Customs, Duties & Taxes

International shipments may incur customs inspections, duties, VAT or other destination-country fees. When shipment terms are duty-unpaid, applicable import charges are the recipient’s responsibility unless checkout says otherwise, subject to law.

Address Changes & Cancellations

Please check your delivery address before paying. Contact us promptly if you need to request a change or cancellation; we cannot promise a change after order processing or dispatch begins.

Delayed, Missing or Damaged Deliveries

If a parcel is delayed, missing, marked delivered but not found or damaged, contact service@selbrin.com with your order and tracking numbers if available. Reporting visible damage promptly, preferably within 72 hours, helps investigation; this is not an automatic cutoff for assistance. Keep the item and packaging while the issue is reviewed.

Delivery Responsibilities

Provide an accurate, complete shipping address. Depending on the circumstances, additional costs may apply when customer-provided incorrect details prevent delivery. Nothing here limits mandatory consumer remedies.

Fragile Décor

Some pieces contain glass, ceramic or delicate decorative finishes. Inspect them on arrival and contact us if anything appears damaged or incorrect. If an order is a gift, allow additional time rather than relying on a guaranteed delivery date.